How To Claim - Motor Insurance.

Motor Accident - Claim Procedure
  • Give notice to HOLLARD by contacting the Hotline on +258 20 607 062 as soon as reasonably possible but within 8 days - as per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros.
  • The accident can be reported telephonically to the Hotline or should be registered on a claim form supplied by HOLLARD, which will have to be duly completed and signed. 

  • Attach copies of the vehicle’s documents and the driver’s license of the person who was driving the vehicle when the accident occurred. 

  • In any circumstances verify: Name of the driver, address, contact numbers, vehicle registration number, witnesses, vehicle documents, make, color, Insurer and certificate of insurance of the third-party vehicle and photos of the accident scene if possible.  

  • Immediately notify the police of any accident regardless as to who is at fault and obtain police case number or copy of police report. 

  • Obtain at least two quotations from out Preferred Repairers as listed below for repair of the damage of insured vehicle and present to Hollard.

  • HOLLARD will assess the damages and authorize all repairs with the chosen Panel Beater.

Download and complete the claim form 

 

Motor Theft - Claim Procedure

  • Give notice to HOLLARD by contacting the Hotline on +258 20 607 062 as soon as reasonably possible but within 8 days - as per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros.
  • The Insured must immediately notify the police of any case of theft or hi-jack of its vehicle and obtain the case number. 

  • The Insured must provide all particulars of the loss and complete the Motor Theft Claim form supplied by HOLLARD or register the claim telephonically to at the Hotline.

  • All vehicle keys (spare and originals) in possession of The Insured will have to be handed to HOLLARD.

  • The Insured must request a declaration from the criminal investigation police (SERNIC), which states that the vehicle has not been recovered yet and forward to HOLLARD.

  • Transfer the ownership in favour of HOLLARD and provide HOLLARD with the transfer papers.

Download and complete the claim form