How To Claim Motor Insurance

 

How to claim - Motor accident

Claim procedure

  • Give notice to Hollard by contacting the number +258 21 357 700 and share all the requested details as soon as reasonably possible but within 8 days to the email sinistros@hollard.co.mzas per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros.

  • The accident can be reported telephonically to the Hotline or should be registered on a claim form supplied by Hollard, which will have to be duly completed and signed.
  • Attach copies of the vehicle’s documents and the driver’s license of the person who was driving the vehicle when the accident occurred.
  • In any circumstances verify the name of the driver, address, contact numbers, vehicle registration number, witnesses, vehicle documents, make, colour, insurer and certificate of insurance of the third-party vehicle and photos of the accident scene if possible.
  • Immediately notify the police of any accident regardless of who is at fault and obtain a police case number or copy of the police report.
  • Obtain at least two quotations from our Preferred Repairers as listed below for repair of the damage to the insured vehicle and present them to Hollard.
  • Hollard will assess the damages and authorise all repairs with the chosen Panel Beater.

Download and complete the claim form:

How to claim – Motor theft/hijack

Claim procedure

  • Give notice to Hollard by contacting the Hotline on +258 20 607 062 as soon as reasonably possible but within 8 days - as per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros.
  • The insured must immediately notify the police of any case of theft or hi-jack of its vehicle and obtain the case number.
  • The insured must provide all particulars of the loss and complete the Motor Theft Claim form supplied by Hollard or register the claim telephonically at the Hotline.
  • All vehicle keys (spare and originals) in possession of the insured will have to be handed to Hollard.
  • The insured must request a declaration from the criminal investigation police (SERNIC), which states that the vehicle has not been recovered yet, and forward to Hollard.
  • Transfer the ownership in favour of Hollard and provide Hollard with the transfer papers.

Download and complete the claim form:

How to claim – Windscreen damage/Theft of factory fitted radio/tape/CD

Claim procedure

  • Give notice to HOLLARD by contacting the Hotline on +258 20 607 062 as soon as reasonably possible but within 8 days - as per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros.
  • Obtain a replacement quote from our preferred windscreen suppliers.
  • Obtain details (catalogues, manual, etc.) of value, year of purchase, of a stolen item.
  • Notify the police of the theft and obtain a docket number or a copy of the police report which must be submitted to Hollard.
  • Hollard reserves the right to inspect the damage and authorise replacement.

Download and complete the claim form: