How To Claim - Motor Insurance.

How to claim-Motor Accident.

Claim Procedure

1. Give notice to HOLLARD by contacting the Hotline on +258 20 607 062 as soon as reasonably possible but within 8 days - as per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros

  • The accident can be reported telephonically to the Hotline or should be registered on a claim form supplied by HOLLARD, which will have to be duly completed and signed.
  • Attach copies of the vehicle’s documents and the driver’s license of the person who was driving the vehicle when the accident occurred.

2. In any circumstances verify: Name of the driver, address, contact numbers, vehicle registration number, witnesses, vehicle documents, make, color, Insurer and certificate of insurance of the third-party vehicle and photos of the accident scene if possible. 

3. Immediately notify the police of any accident regardless as to who is at fault and obtain police case number or copy of police report.

4. Obtain at least two quotations from our Preferred Repairers as listed below for repair of the damage of insured vehicle and present to Hollard.

6. HOLLARD will assess the damages and authorize all repairs with the chosen Panel Beater

Download and complete the claim form:

How To Claim – Motor Theft/Hijack.

Claim Procedure

1. Give notice to HOLLARD by contacting the Hotline on +258 20 607 062 as soon as reasonably possible but within 8 days - as per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros

2. The Insured must immediately notify the police of any case of theft or hi-jack of its vehicle and obtain the case number.

3. The Insured must provide all particulars of the loss and complete the Motor Theft Claim form supplied by HOLLARD or register the claim telephonically to at the Hotline

4. All vehicle keys (spare and originals) in possession of The Insured will have to be handed to HOLLARD.

5. The Insured must request a declaration from the criminal investigation police (SERNIC), which states that the vehicle has not been recovered yet and forward to HOLLARD.

6. Transfer the ownership in favour of HOLLARD and provide HOLLARD with the transfer papers.

Download and complete the claim form:

How To Claim – Windscreen Damage/Theft of Factory Fitted Radio/Tape/CD

Claim Procedure

1. Give notice to HOLLARD by contacting the Hotline on +258 20 607 062 as soon as reasonably possible but within 8 days - as per No 2 do Artigo 136 do Decreto Lei 1/2010 de 31 de Dezembro Que aprova o Regime Juridico dos Seguros.

2. Obtain a replacement quote from our preferred Windscreen Suppliers.

3. Obtain details (catalogues, manual, etc) value, year of purchase, of stolen item.

4. Notify the police of the theft and obtain a docket number or a copy of the police report which must be submitted to HOLLARD.

5. HOLLARD reserves the right to inspect the damage and authorize replacement.

Download and complete the claim form: